Effective Date: January 2025
Business Name: Alex Frew – Business Growth Consulting
ABN: 64 400 936 547
Email: alexfrewis@gmail.com
These Terms and Conditions govern the provision of consulting services ("Services") by Alex Frew ("Consultant", "we", "our", or "us") to you ("Client", "you", or "your"). By engaging our services, you agree to be bound by these Terms.
These Terms are governed by the laws of Queensland and applicable Australian law, including the Australian Consumer Law (ACL) under the Competition and Consumer Act 2010 (Cth).
Alex Frew provides business consulting services including but not limited to:
The exact scope will be detailed in a written proposal or statement of work (SOW) prior to engagement.
Engagement begins upon written confirmation (email or signed document) and remains active until the completion of services or termination as outlined in Section 9.
Each engagement may have its own project timeline and deliverables, which will be agreed upon in writing.
4.1 Fees are as quoted in your written proposal or agreement and are exclusive of GST unless stated otherwise.
4.2 Payment terms are 7 days from invoice date unless otherwise agreed.
4.3 Late payments may incur interest at 2% per month and/or service suspension.
4.4 All consulting sessions, strategy documents, and implementation plans are non-refundable once delivered.
5.1 Where services are provided on a monthly retainer basis, you authorise us to collect fees via direct debit or recurring credit card transaction.
5.2 By providing your credit card or bank account details, you consent to us processing automatic monthly payments on or around the same date each month, unless otherwise agreed in writing.
5.3 All direct debit arrangements will comply with the Payment Systems (Regulation) Act 1998 (Cth) and applicable rules of the Australian Payments Network (AusPayNet).
5.4 You will receive a valid tax invoice in accordance with the A New Tax System (Goods and Services Tax) Act 1999 (Cth) prior to each debit.
5.5 It is your responsibility to ensure that sufficient funds are available in your nominated account. Failed payments may incur a dishonour fee charged by your financial institution, and we reserve the right to pass on any such charges.
5.6 If you wish to cancel or amend your direct debit arrangement, you must provide at least 14 days' written notice. Termination of direct debit does not waive your obligation to pay outstanding fees.
5.7 In accordance with the ACL, you are entitled to request a refund for any unauthorised or incorrect debit. We will process legitimate refund requests promptly.
You agree to:
7.1 All pre-existing intellectual property owned by either party remains their property.
7.2 Any bespoke reports, strategies, or documents created during the engagement will be owned by you upon full payment.
7.3 We may reuse non-confidential, non-identifiable components of our methodology in future projects.
Both parties agree to keep all confidential information strictly confidential and not to disclose it to any third party without prior written consent, unless required by law.
This clause survives the termination of this agreement.
9.1 We warrant that services will be delivered with due care and skill in accordance with the Australian Consumer Law (ACL).
9.2 To the extent permitted by law, we exclude liability for indirect or consequential loss.
9.3 Our total liability for any claim shall not exceed the total fees paid under this agreement in the 3 months prior to the event giving rise to the claim.
10.1 Either party may terminate the engagement with 14 days' written notice.
10.2 We may terminate immediately for non-payment, breach of confidentiality, or misconduct.
10.3 Upon termination, you agree to pay for all work performed up to the date of termination.
We are not liable for any delay or failure in performing our obligations if caused by circumstances beyond our reasonable control (including natural disasters, pandemics, power outages, government restrictions, etc.).
Both parties agree to attempt good-faith resolution of any disputes via negotiation. If unresolved, disputes must be referred to mediation in Queensland before initiating court proceedings.
These Terms are governed by the laws of Queensland, Australia. Any legal proceedings must be commenced in the appropriate Queensland court.
We may update these Terms from time to time. Changes will be communicated in writing and take effect upon agreement or continued use of services.
For any queries, please contact:
Alex Frew
📧 alexfrewis@gmail.com
📍 Based in Queensland, Australia